Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This may include:

• Email address
• First and last name
• Payment information (processed securely through Stripe)
• Communication preferences
• Account activity and usage data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your subscription and payments
• Send you important service updates and notifications
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Protect against fraudulent or illegal activity

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or providing customer support.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Secure payment processing through Stripe
• Limited access to personal information on a need-to-know basis

5. Email Verification

We use email verification to ensure the validity of user accounts. We may use third-party email validation services (such as ZeroBounce) to verify email addresses and prevent the use of disposable or invalid email addresses.

6. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features

7. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and associated data
• Opt out of marketing communications
• Cancel your subscription at any time

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you cancel your account, we may retain certain information for a limited period to comply with legal obligations or resolve disputes.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@lovestalk.com.